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CogniAssist

The Intelligent Virtual Assistant – the next best thing to humans

Our Clients

Features

CogniAssist brings in deep Artificial Intelligence skills and an agile and innovative work culture customized to suit a customer care process.

Surety about
Security

Robust SAAS infrastructure with five layers of cloud security or on-premise hosting of Intelligent Virtual Assistant focused on privacy, stability, and flexibility.

Empathetic and
Human-centred

Tracks customer emotion and sentiments for prompt automated customer service that helps deliver relevant, connected, and adaptable experiences.

Trustworthy and
Progressive

Accurate data capture and Human-driven design with a digital dashboard consisting of real-time reports and monitoring capability.

Readily
Interoperable

Embark on the road to AI-powered services with APIs that can be integrated quickly and efficiently along with a user-friendly interface.

CogniAssist

How an intelligent virtual assistant creates

Lasting conversational experiences

Simple, flowing, and natural interactions tailored to your organization

Chat with CogniAssist just the way you usually talk to other people and see the versatile ways in which our intelligent virtual assistant can help you save time.


AI for Industries

Build, train and deploy conversational interactions into any application, device, channel, or cloud.

B2B solutions for Customer & Partners across industries

Airlines
Banking
Healthcare
Insurance
Retail
Supply chain
Telecom

B2B cross-functional solutions for Employees & suppliers

Support
Sales
IT Help
HR
Finance
Marketing
Operation

CogniAssist virtual assistant solutions can help you achieve at least

90%

Customer Conversations

76%

Customer Satisfaction

84%

Average Order Value

76%

Employee productivity

28%

Customer Care Costs

Rethink operations and improve outcomes with CogniAssist

CogniAssist for Customer Service

Check how Cogniassist offers instant and pertinent customer recommendations and routes conversations to humans when required.

CogniAssist for Financial Operations

Remove the frustration of long wait times by helping new customers purchase suitable insurance products, find relevant data from thousands of documents.

CogniAssist for Employee Engagement

Improved satisfaction through a new focus on non-repetitive, high-value customer interactions and the opportunity to teach and supervise a digital assistant.

Faster than ever

CogniAssist, with its natural language processing (NLP) capabilities, helps improve user experiences on the channels they favour most.

Extensive knowledge repository

Understands more topics and content than any other virtual assistant and can be trained to comprehend local languages, apart from English.

Lower Operational Costs

Significantly reduced operational costs through automated interactions and continuous learning from human interactions.

Improved Customer Satisfaction

Immediate and automated customer service with accurate and complete answers, but with human intelligence in the loop as required.

Differentiated Customer Experience

Personalized experiences across web, mobile and social media channels with media-rich interactions that lead to increased sales and reduced abandonments.

Deeper Customer Insight

Precise data that can improve products and services based on actual and natural conversations.

Become a citizen developer

Launch Cogniassist for your business quickly and easily even if you don’t have prior coding experience.

Customize CogniAssist for your business

Modify the chatbot to fit your organization and embed it in your application with simple APIs.

Integrate with existing channels

Enliven your customer experiences by integrating with existing channels and backend systems.

Route to live agents automatically

Customer emotion and sentiment based seamless auto-transfer to live-agent for critical customer exchanges.

Secure, scalable, and flexible

Completely secure interactions that can be scaled to respond to any written language.

Single Dashboard

All crucial data related to the customers on a single window to get stuff done for your customers accurately.

Ready to 'hire' CogniAssist for your organization

Our intelligent virtual assistant can help save costs and improve customer interactions across industries and channels.

We deliver delightful experiences. Check out what our customers say.

Our efforts to transform routine tasks with AI have started yielding excellent results. Our employee engagement and customer satisfaction levels have increased significantly.

Cogniwide has been a valuable partner in this journey, and they helped our staff adapt to a newer way of working until they were completely comfortable.

Established Private Bank

India

As a large organization, we receive thousands of queries that need immediate resolution each day. This was the key reason we looked for a virtual assistant to support our employees.

We went ahead with Cogniwide’s CogniAssist, and how it worked! It was utterly simple to use and had everything we needed to solve our problem.

Leading Workforce Management Company

India

Covid-19 has disrupted our lives, some more so than the others – like the daily wage workers. Hence, we planned to build a platform to help furloughed people return to work faster.

Cogniwide brought clarity and expertise to this project and delivered a robust, user-friendly platform that helps job-seekers find lucrative and trustworthy opportunities in testing times.

Leading Consulting Company

United Kongdom

Cogniwide helped us shift to an advanced capability that helps us stay in the lead. With CogniAssist, our customers always have help at hand and information at hand. Also, our support desk team can focus on complex queries.

Within a few months, Cogniassist has become an integral part of our team.

Leading Insurance Company

Dubai