Our efforts to transform routine tasks with AI have started yielding excellent results. Our employee engagement and customer satisfaction levels have increased significantly.
Cogniwide has been a valuable partner in this journey, and they helped our staff adapt to a newer way of working until they were completely comfortable.
Social Media Listening Tool
CogniListen
Enhance customer intimacy and gain vital customer insights to move marketing towards delivering personalized sales and service experiences.
Our Clients
Move beyond listening and monitoring
Drive organic growth
Today, most buying decisions are taken after seeing reviews and comparison sites or communities on social media. Organizations active on social media have a competitive advantage over those that aren't.
With a comprehensive social media listening solution that can help you identify loyal customers or immediately recognize comments that need a personalized response, you can acquire new customers and nurture existing ones to drive organic growth. Based on this proactive analysis, you can extend your sphere of influence and entice customers by initiating direct customer dialogues.
CogniListen
Watch the benefits of an
Intelligent Social
Listening Tool
View the social buzz about your company, track posts across blogs, Facebook, Twitter and video platforms, identify positive and negative comments, analyze sentiments and respond to individual posts to increase customer engagement.
Features
Realize substantial business benefits to build on your market presence, increase brand awareness, and leverage market expertise
to drive significant impact through social media.
Understand your audience
Gain critical insights about your brand, industry, competitors, or any topic relevant to your business
Map customer
needs
Listen to what your customers recommend to boost the appeal of your product/ service
Protect online reputation
Respond to loyal customers or pacify a dissatisfied one before their comments snowball on social
Benefits
Become more interactive and attentive to customers on social media, harness the power of analytics, and integrate social media insights
holistically into the company's strategy to see tangible business benefits.
Reduce risks
A holistic perspective in the digital world helps fulfill important business objectives on reputation management and customer trust. Additionally, a big part of an excellent social media listening strategy is to size, anticipate and manage risks.
By identifying early signals, acting on gathered intelligence from consumer and business social data, and interacting with a larger spectrum of customers and relationships, your organization can implement newer strategies for reputational risk management.
Harnessing Social Media Responsibly
Social media is a possible channel through which prospects and customers interact with the organization. Though each customer journey may be different, the organization's response would project how the organization treats its customers.
Hence, the organization must be aligned with the social media strategy for responsible execution across all customer-facing touchpoints, as overlooking even one comment could be disastrous. As a part of the process, Cognilisten helps you become social media "ready" responsibly to drive increased value in the social media context.
We deliver delightful experiences. Check out what our customers say.
Established Private Bank
India
As a large organization, we receive thousands of queries that need immediate resolution each day. This was the key reason we looked for a virtual assistant to support our employees.
We went ahead with Cogniwide’s CogniAssist, and how it worked! It was utterly simple to use and had everything we needed to solve our problem.
Leading Workforce Management Company
India
Covid-19 has disrupted our lives, some more so than the others – like the daily wage workers. Hence, we planned to build a platform to help furloughed people return to work faster.
Cogniwide brought clarity and expertise to this project and delivered a robust, user-friendly platform that helps job-seekers find lucrative and trustworthy opportunities in testing times.
Leading Consulting Company
United Kongdom
Cogniwide helped us shift to an advanced capability that helps us stay in the lead. With CogniAssist, our customers always have help at hand and information at hand. Also, our support desk team can focus on complex queries.
Within a few months, Cogniassist has become an integral part of our team.
Leading Insurance Company
Dubai
We empower organizations to delight their customers and employees with ease.
Do you want to see how we can help you start your digital journey?