Our efforts to transform routine tasks with AI have started yielding excellent results. Our employee engagement and customer satisfaction levels have increased significantly.
Cogniwide has been a valuable partner in this journey, and they helped our staff adapt to a newer way of working until they were completely comfortable.
Live-Chat Software
CogniChat
Boost agent productivity and delight customers by providing personalized customer support with live agents. Be it email, chat, phone, or social media, all you need is a laptop or a mobile to talk to your customers from wherever you are, whatever the channel.
Our Clients
Hassle-free live chat software
Resolve issues quickly
CogniChat is a live chat software that tracks all customer conversations on a single platform. So, if your client has sent some information across several channels, you can create a single ticket that can be tracked and resolved quickly.
Also, each time the customer gets back, your agent will get the entire conversation history to continue context-rich conversations that your customers would deeply appreciate. After all, who likes repeating their issue over and over again to the customer service team?
CogniChat
Customer conversations with an
Intuitive Live Chat Platform
It is easy to set up, has an intuitive UI that requires zero/minimal training, and tremendously improves customer experience. Explore to see how CogniChat can help your business.
Features
Greet visitors, talk to them, and resolve their issues effortlessly with this intelligent and easily installable solution.
Retrieve prior chats
Respond to customers who ask follow-up queries with context from older conversations for a well-informed customer experience.
Reduce response time
Save common responses, greetings, and answers to frequent questions and get them as typing indicators to avoid delays in getting back
Multilingual
Understand what your customers are saying with real-time language detection and translation of customer queries and your responses
Benefits
With CogniChat, you can easily connect to customers and offer great support on any support channel.
Maintain customer communication standards
When you have recruits or agents who need help with specific customer complaints, you can monitor the chats or intervene as required to ensure that your brand image does not get spoiled. Additionally, by tracking the texts, you can filter out profanity or any abusive content to ensure a safe workplace for your team. It goes both ways.
As much as customers are vital to your business running smoothly, so are your employees. And this way, you can ensure that both of them feel that they are in safe hands.
Set live chat hours
Smaller businesses without an adequate workforce might be unable to promise instant responses round the clock. Hence, you can set business hours where your live chat agents will be available.
Outside of these hours, your customers can leave responses that your agents can review and respond to during working hours. Or you can also deploy a virtual live-chat agent that can instantly react to more straight forward queries and route the others to live agents when they come back.
We deliver delightful experiences. Check out what our customers say.
Established Private Bank
India
As a large organization, we receive thousands of queries that need immediate resolution each day. This was the key reason we looked for a virtual assistant to support our employees.
We went ahead with Cogniwide’s CogniAssist, and how it worked! It was utterly simple to use and had everything we needed to solve our problem.
Leading Workforce Management Company
India
Covid-19 has disrupted our lives, some more so than the others – like the daily wage workers. Hence, we planned to build a platform to help furloughed people return to work faster.
Cogniwide brought clarity and expertise to this project and delivered a robust, user-friendly platform that helps job-seekers find lucrative and trustworthy opportunities in testing times.
Leading Consulting Company
United Kongdom
Cogniwide helped us shift to an advanced capability that helps us stay in the lead. With CogniAssist, our customers always have help at hand and information at hand. Also, our support desk team can focus on complex queries.
Within a few months, Cogniassist has become an integral part of our team.
Leading Insurance Company
Dubai
Interested in evaluating CogniChat for your organization?
Don’t miss out on the benefits of this much needed software that can be easily-coupled with other applications